Plumbing questions and answers

Plain answers to the plumbing questions East Bay homeowners ask us, grouped by topic. Each question links to the page with the full answer. Friendly Services is a licensed plumber in Hayward, CA (CSLB #1156315). We answer 24/7 at (510) 626-9773.

Who is Friendly Services?

Friendly Services is a family-owned plumbing company at 773 W A Street, Hayward, CA 94541, with over 20 years in Hayward. License CSLB #1156315 (C-36 plumbing). Phone (510) 626-9773. Open 24/7, seven days.

What does Friendly Services do?

All residential and light-commercial plumbing: water heaters, drains, sewer lines, repiping, leak detection, gas lines, fixtures and emergencies. See all services.

Where does Friendly Services work?

Hayward and the East Bay, including Castro Valley, San Leandro, San Lorenzo, Union City, Fremont and Oakland. See service areas.

Questions about water heaters

Water heater repair and installation in Hayward, CA

  • Should I repair or replace my water heater?
  • How long does a water heater last?
  • Why is my water heater leaking?
  • Why is there no hot water?
  • Do I need a permit to replace a water heater in Hayward?
  • Is haul-away of the old water heater included?
  • Do you install tankless water heaters?

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Tankless water heater installation in Hayward, CA

  • Do you install tankless water heaters in Hayward?
  • Can you convert my tank water heater to tankless?
  • Do I need a bigger gas line for a tankless water heater?
  • How long does a tankless installation take?
  • Do I need a permit for a tankless water heater?

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Tankless water heater repair in Hayward, CA

  • Why does my tankless water heater go hot and cold?
  • What does the error code on my tankless water heater mean?
  • Which tankless brands do you repair?
  • How often should a tankless water heater be flushed?
  • Is it worth repairing a tankless water heater?

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Water heater expansion tank installation in Hayward, CA

  • What is the small tank above my water heater?
  • Why is my water heater relief valve dripping?
  • Do I need an expansion tank?
  • How long does an expansion tank last?
  • Can you add an expansion tank to my existing water heater?

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Hot water recirculation pump installation in Hayward, CA

  • How can I get hot water faster?
  • Do I need a special pipe for a recirculation pump?
  • Does a recirculation pump work with a tankless water heater?
  • Does a recirculation pump run all the time?

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Should I repair or replace my water heater?

  • Is it worth repairing a water heater?
  • Can a leaking water heater be repaired?
  • How old is too old to repair?
  • Why is my hot water rusty?
  • Do you haul away the old water heater?

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Tank or tankless: which water heater?

  • Is a tankless water heater better than a tank?
  • Does a tankless water heater give instant hot water?
  • Can I replace a tank with a tankless?
  • Do tankless water heaters work in a power cut?
  • Do you install both?

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Water heater maintenance in Hayward, CA

  • How often should a water heater be flushed?
  • Why is my water heater making a rumbling noise?
  • Do tankless water heaters need maintenance?
  • What is an anode rod?
  • Do you service all brands?

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Questions about drains and clogs

Drain cleaning in Hayward, CA

  • Who do I call for a clogged drain in Hayward?
  • What is the difference between snaking and hydro jetting?
  • Why does my drain keep clogging?
  • My toilet, tub and sink are all backing up. What is wrong?
  • How much does drain cleaning cost?
  • Do you offer drain cleaning at night and on weekends?
  • Does drain cleaning give me a sewer lateral certificate?
  • Who is responsible for the sewer line in Hayward?

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Main sewer line clog repair in Hayward, CA

  • How do I know if my main sewer line is clogged?
  • Is a main line clog an emergency?
  • What causes main sewer line clogs?
  • Will it clog again?
  • What if I do not have a cleanout?
  • Who is responsible for the main sewer line in Hayward?

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Clogged toilet repair in Hayward, CA

  • Why does my toilet keep clogging?
  • The plunger did not work. What now?
  • My toilet and tub back up together. Is it the toilet?
  • Do you have to remove the toilet?
  • Is a clogged toilet an emergency?
  • Should I replace a toilet that clogs a lot?

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Clogged kitchen sink repair in Hayward, CA

  • Why is my kitchen sink clogged on both sides?
  • Why does my kitchen sink keep clogging?
  • Is it the garbage disposal or the drain?
  • What is the best way to clear a greasy kitchen line?
  • Do you clear restaurant kitchen drains?

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Clogged shower and bathtub drain repair in Hayward, CA

  • Why is my shower draining slowly?
  • Why does water come up in my tub when I flush the toilet?
  • Why does my bathtub drain keep clogging?
  • Can you clear a shower drain without damaging the tile?
  • Do you clear bathroom sink drains too?
  • Are estimates free?

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Drain line repair in Hayward, CA

  • How long do cast iron drain pipes last?
  • Why does my house smell like sewer?
  • Can a cracked drain pipe be repaired?
  • Do you have to break the floor to fix a drain under a slab?
  • How do you find a leak in a drain line?

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Sewage ejector pump repair in Hayward, CA

  • What does a sewage ejector pump do?
  • Why is my basement bathroom not draining?
  • How long does an ejector pump last?
  • Can an ejector pump be repaired?
  • Do you install ejector pumps for ADUs?

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Sump pump repair in Hayward, CA

  • Why is my sump pump not turning on?
  • Why does my sump pump run all the time?
  • Should I repair or replace my sump pump?
  • How long does a sump pump last?
  • Do you repair sump pumps outside Hayward?

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Plumbing vent and vent stack repair in Hayward, CA

  • Why do my drains gurgle?
  • Why does my bathroom smell like sewer?
  • Can a clogged vent cause slow drains?
  • What is a vent stack?
  • Do you repair vents inside walls?

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Questions about sewer lines

Sewer line repair and replacement in Hayward, CA

  • How do I know if my sewer line needs repair or just cleaning?
  • How is a sewer line repaired?
  • Can you replace a sewer line without digging up my yard?
  • Who is responsible for the sewer lateral in Hayward?
  • Do I need a permit for sewer repair?
  • How much does sewer line repair cost?
  • Do you handle sewer emergencies at night?

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Signs your sewer line is failing

  • How do I know if my sewer line is broken?
  • Why do my drains keep backing up after being cleared?
  • Can tree roots break a sewer line?
  • How do you find the problem?
  • Is a sewer backup an emergency?

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Trenchless sewer repair in Hayward, CA

  • What is trenchless sewer repair?
  • Can every sewer line be done trenchless?
  • Is trenchless cheaper than digging?
  • How long does trenchless sewer replacement take?
  • Do I need a permit?

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Trenchless or open trench: which sewer repair?

  • Is trenchless sewer repair better than digging?
  • Can every sewer line be replaced without a trench?
  • Is trenchless cheaper?
  • How long does a trenchless replacement take?
  • Do you do both methods?

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Sewer lateral compliance in Hayward and the East Bay

  • Do I need a sewer lateral certificate to sell my home?
  • Who issues the sewer lateral compliance certificate?
  • My drains work fine. Can my lateral still fail?
  • What does it take to pass?
  • Can you replace a lateral without digging up the yard?
  • How long before closing should I start?

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Sewer cleanout installation in Hayward, CA

  • What is a sewer cleanout?
  • How do I know if I have a cleanout?
  • Do I need a cleanout?
  • Where is a cleanout installed?
  • Do I need a permit to add a cleanout?
  • How much does a cleanout cost to install?

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Questions about repiping and pipes

Repiping in Hayward, CA

  • How do I know if my house needs to be repiped?
  • How long does galvanized pipe last?
  • Is copper or PEX better for a repipe?
  • Do you have to tear out walls or floors?
  • Will I be without water?
  • Do I need a permit to repipe my house?
  • How much does repiping cost?

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Signs your house needs a repipe

  • How do I know if my house needs to be repiped?
  • Is one pipe leak a reason to repipe?
  • Why is my water brown in the morning?
  • Can I repipe part of the house?
  • Do you give free repipe estimates?

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Copper or PEX: which pipe for a repipe?

  • Is PEX or copper better for repiping?
  • Is PEX cheaper than copper?
  • Is PEX approved in California?
  • Can you mix copper and PEX in one house?
  • Do you install both?

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Galvanized pipe replacement in Hayward, CA

  • How long does galvanized pipe last?
  • Is galvanized pipe the reason my water is brown?
  • Should I buy a house with galvanized pipes?
  • Can I replace galvanized pipe in stages?
  • What replaces galvanized pipe?
  • Do I need a permit?

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Pipe leak repair in Hayward, CA

  • What is a pinhole leak?
  • Can a pinhole leak be repaired?
  • Why is there a water stain on my ceiling?
  • How much does it cost to fix a leaking pipe?
  • Do you repair leaks at night?
  • Should I repair or repipe?

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Burst pipe repair in Hayward, CA

  • Who do I call for a burst pipe in Hayward?
  • How fast can you get here?
  • Why did my pipe burst?
  • Will it happen again?
  • Do you fix the wall and floor damage too?
  • Do you come out at night and on weekends?

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Water line repair in Hayward, CA

  • Who is responsible for the water line, me or the water company?
  • How do I know if my main water line is leaking?
  • Should I repair or replace my water line?
  • Will you have to dig up my whole yard?
  • Do I need a permit to replace a water line?
  • How much does water line repair cost?

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Low water pressure repair in Hayward, CA

  • Why is my water pressure suddenly low?
  • Why is my water pressure low in an old house?
  • Why is only my hot water pressure low?
  • Can a pressure regulator cause low pressure?
  • Is low water pressure a sign of a leak?

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Shutoff valve replacement in Hayward, CA

  • My shutoff valve is stuck. Can it be fixed?
  • Where is my main water shutoff valve?
  • Should I replace old shutoff valves before they fail?
  • Do you replace the valve at the water meter?
  • Can you replace the valves when you install a new toilet or faucet?

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Backflow preventer repair and installation in Hayward, CA

  • What is a backflow preventer?
  • My backflow preventer failed its test. What now?
  • Can a backflow preventer be repaired, or must it be replaced?
  • How often does a backflow preventer need testing?
  • Do you install backflow preventers for irrigation systems?
  • Do you work on commercial backflow assemblies?

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Polybutylene pipe replacement in Hayward, CA

  • What does polybutylene pipe look like?
  • Should polybutylene pipe be replaced?
  • Is polybutylene the same as PEX?
  • What replaces polybutylene?

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Questions about leaks

Leak detection and repair in Hayward, CA

  • How do I know if I have a water leak?
  • Do you have to break walls or floors to find a leak?
  • What is a slab leak?
  • How much does leak detection cost?
  • Do you provide leak detection in Hayward?
  • Can you come out at night for a leak?

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Slab leak repair in Hayward, CA

  • How do I know if I have a slab leak?
  • How do you fix a slab leak?
  • Do you have to break the floor?
  • How much does slab leak repair cost?
  • Is a slab leak an emergency?
  • Will a slab leak happen again?

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Questions about gas lines

Gas line repair and installation in Hayward, CA

  • Who repairs a gas line, PG&E or a plumber?
  • PG&E turned off my gas and left a tag. What now?
  • Do you install new gas lines?
  • Do I need a permit for gas line work in Hayward?
  • How much does gas line work cost?
  • Do I need a bigger gas line for a tankless water heater?
  • Do you do gas line work outside Hayward?

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Gas line upgrade and resizing in Hayward, CA

  • Do I need to upgrade my gas line for a tankless water heater?
  • How do I know if my gas line is too small?
  • Does the whole house need new gas pipe?
  • What if my gas meter is too small?
  • Do gas line upgrades need a permit?
  • How much does a gas line upgrade cost?

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Gas appliance hookup in Hayward, CA

  • Can you hook up a gas range or stove?
  • Can you install a gas line for a dryer?
  • I am switching from an electric stove to gas. What is involved?
  • Do you connect furnaces and pool heaters?
  • Does a gas appliance hookup need a permit?

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BBQ and fire pit gas line installation in Hayward, CA

  • Can you run a natural gas line to my BBQ?
  • Can you install a gas line for a fire pit?
  • Will my existing gas system handle an outdoor kitchen?
  • Do I need a permit for an outdoor gas line?
  • Can my propane grill be converted to natural gas?
  • How much does a BBQ or fire pit gas line cost?

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Earthquake gas shutoff valve installation in Hayward, CA

  • What does a seismic gas shutoff valve do?
  • Where is an earthquake valve installed?
  • Does PG&E install earthquake valves?
  • Is an earthquake gas valve required in my city?
  • Do I need a permit?
  • How long does installation take?

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Questions about fixtures and bathrooms

Toilet repair in Hayward, CA

  • Why does my toilet keep running?
  • Why is there water around the base of my toilet?
  • Should I repair or replace my toilet?
  • My toilet and tub back up together. Is it the toilet?
  • Do you install toilets I bought myself?

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Faucet, sink and shower valve repair in Hayward, CA

  • Why does my faucet keep dripping?
  • Why does my shower drip after I turn it off?
  • Can you fix a shower valve without tearing out tile?
  • Should I repair or replace my faucet?
  • Will you install a faucet I bought myself?

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Garbage disposal repair in Hayward, CA

  • Why is my garbage disposal humming but not working?
  • Why is my garbage disposal leaking from the bottom?
  • Can a garbage disposal be repaired, or does it have to be replaced?
  • Why does my sink back up when I run the disposal?
  • Which disposal brands do you install?
  • Are estimates free?

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Bathtub and shower installation in Hayward, CA

  • Do you replace bathtubs in Hayward?
  • Can you convert a tub to a shower?
  • Do you do the tile?
  • Should I replace the shower valve when I remodel?

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Outdoor faucet and hose bib repair in Hayward, CA

  • Why is my outdoor faucet dripping?
  • Why does my hose bib spray water from the top?
  • Can you install a new outdoor faucet?
  • Why is my outdoor faucet leaking inside the house?

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Fixtures & remodels in Hayward, CA

  • Can you install a fixture I bought myself?
  • Do you do the whole remodel or just plumbing?
  • My toilet runs constantly. Is that worth fixing?
  • Do you install gas lines for an outdoor kitchen or BBQ?

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Toilet installation and replacement in Hayward, CA

  • Which toilet brands do you install?
  • What is a toilet rough-in?
  • Why does my toilet rock?
  • How long does it take to replace a toilet?

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Kitchen and bathroom sink installation in Hayward, CA

  • Do you install kitchen sinks?
  • Do you install undermount sinks?
  • Why does a new sink need drain work?
  • Can you add a sink where there is none?

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Dishwasher, ice maker and washing machine hookups in Hayward, CA

  • Do you hook up dishwashers?
  • Can you run a water line to my refrigerator?
  • Can you move my washer hookups?
  • Should I replace my washing machine hoses?
  • Do you connect gas dryers and ranges?

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ADU and garage conversion plumbing in Hayward, CA

  • Do you do plumbing for ADUs?
  • Can an ADU connect to the existing sewer line?
  • Does an ADU need its own water heater?
  • What if the ADU is lower than the sewer?
  • Do you give estimates from plans?

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Questions about water quality

Water softener and filtration installation in Hayward, CA

  • Do you install whole-house water filtration in Hayward?
  • Is a water filter the same as a water softener?
  • How long does installation take?
  • Will a filter fix brown or rusty water?

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Questions about emergency and commercial

Emergency plumbing in Hayward, CA

  • Do you have a 24-hour emergency plumber in Hayward?
  • How fast do you arrive for an emergency?
  • What counts as a plumbing emergency?
  • Will I know the cost before the repair?
  • Do you come out on weekends and holidays?
  • Is your emergency plumbing company licensed?

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Commercial plumbing in Hayward, CA

  • Do you do commercial plumbing in Hayward?
  • Can you come after hours so my business stays open?
  • Can you send a certificate of insurance?
  • Do you clear restaurant drain lines?
  • How fast can you get to a commercial emergency?

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Restaurant plumbing in Hayward, CA

  • Do you do plumbing for restaurants?
  • Do you pump grease traps?
  • Why does my kitchen drain keep backing up?
  • Can you come after closing?
  • Do you connect gas kitchen equipment?

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Commercial restroom plumbing in Hayward, CA

  • Do you repair commercial flush valves?
  • Can you fix a restroom after hours?
  • Why does our restroom smell like sewer?
  • Do you clear restroom drain lines?
  • Are you insured for commercial work?

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Service area

We are based in Hayward and serve these East Bay cities. Pick your city for local plumbing information.

Questions about frequently asked

Is Friendly Services open 24/7?

Yes. We are open 24/7, seven days, and we answer 24/7. Call (510) 626-9773.

How fast can a plumber get here in an emergency?

Emergency arrival is 60–90 minutes in our Hayward and East Bay service area.

Are you licensed and insured?

Yes. CSLB #1156315 (C-36 plumbing), $1M general liability and workers' comp.

Do you give free estimates?

Yes. Estimates are free.

Is your work under warranty?

Yes. Our own work has a five-year workmanship warranty.

Do you speak Spanish?

Yes. Se habla español.

Do you pull permits?

When the job needs a permit, we pull it.

Do you have a membership?

Yes. Friendly Gold Membership is $39 a month and gives 10% off every repair. See the membership page.

Call (510) 626-9773

Licensed Insured Bonded 5-Year Warranty CSLB #1156315