Friendly Services East Bay ("we," "us," "our") operates friendlyservicesteam.com and provides plumbing and home services in Alameda and Contra Costa counties, California. This policy explains what personal information we collect, why we collect it, and what choices you have.
What we collect
Information you give us
- Contact details — name, service address, phone number, email address
- Service details — what needs fixing, appointment times, access instructions, property details, photos you send us
- Billing information — payments are processed by our payment provider; we do not store full card numbers on our systems
- Communications — messages you send us by form, text, email, or chat
Information collected automatically
- IP address, browser and device type, operating system
- Pages viewed, time on page, and the site or ad that referred you
- General location derived from IP address (city-level, not precise GPS)
How we use it
- Schedule, perform, and follow up on the work you asked for
- Give you estimates, invoices, and receipts
- Contact you about appointments, technician arrival, and job status
- Answer questions and handle warranty or service issues
- Keep records required by law and by our contractor's license
- Improve the website and understand which marketing brings customers
- Send promotions and service reminders, where you have agreed to receive them
Text messages
If you give us your mobile number, we may text you about appointments, technician arrival, estimates, and invoices. These are transactional messages tied to work you requested.
We send promotional or marketing texts only to customers who have given prior express written consent to receive them. Consent to marketing texts is never a condition of buying anything from us.
- Message frequency varies
- Message and data rates may apply
- Reply STOP to any message to opt out; reply HELP for help
- Carriers are not liable for delayed or undelivered messages
We do not share mobile numbers or SMS consent with third parties or affiliates for their own marketing purposes. Opting out of texts does not remove you from email or phone contact; ask us separately for those.
Phone calls
Calls to and from our office may be recorded or monitored for quality and training. Where recording occurs, you will be notified at the start of the call and may ask us not to record. We may use call tracking numbers to understand which advertising produced a call.
Cookies and tracking
We use cookies and similar technologies to keep the site working, remember your preferences, measure traffic, and measure advertising performance. This may include Google Analytics and advertising tools from Google and similar providers.
You can block or delete cookies in your browser settings. Some parts of the site, including online booking, may not work correctly if you do.
Who we share information with
We do not sell your personal information. We share it only as needed to run the business:
- Our technicians and staff, to do the work
- Scheduling and dispatch software (HouseCall Pro), to book and manage jobs
- Payment processors, to take payment
- Website hosting and analytics providers
- Subcontractors, when a job requires a licensed specialist — limited to what they need to do the work
- Property managers or landlords, where they arranged and are paying for the service at your unit
- Government agencies, when required by law, permit, or inspection
Your California privacy rights
Under the California Consumer Privacy Act, as amended, California residents may:
- Ask what personal information we have collected about you and how we used it
- Ask us to delete personal information we hold about you
- Ask us to correct inaccurate personal information
- Opt out of the sale or sharing of personal information — we do not sell or share personal information as those terms are defined by the CCPA
- Not be discriminated against for exercising any of these rights
To make a request, call (510) 626-9773 or email us at the address below. We will verify your identity before acting, usually by confirming details of a job we did for you. An authorized agent may make a request on your behalf with written permission.
Some records must be kept even after a deletion request — for example, invoices, permit records, and warranty documentation required by law or by the Contractors State License Board.
How long we keep information
We keep customer and job records for as long as needed to service warranties, meet tax and licensing requirements, and resolve disputes. Marketing contact information is kept until you opt out.
Security
We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy. The date at the top shows when it last changed. Material changes will be posted on this page.
Contact us
Friendly Services East Bay
773 W A Street, Hayward, CA 94541
Phone: (510) 626-9773
Email: info@friendlyservicesteam.com
CSLB License #1156315