Who we are
Friendly Services East Bay is a licensed plumbing and home services contractor based at 773 W A Street, Hayward, California, holding California Contractors State License Board license #1156315. These terms apply to your use of friendlyservicesteam.com and to services we perform for you.
Where you sign a separate written contract, estimate, or work order for a specific job, that document controls if it conflicts with anything here.
Using this website
Content on this site is provided for general information about our services. Descriptions of work, timelines, and availability are general and not a guarantee for your specific property. Submitting a form or booking online is a request for service — it becomes an appointment when we confirm it.
The site, its text, images, and logo are our property or used with permission. Don't copy or reuse them without written permission.
Estimates and pricing
- Estimates are free. We give you a price in writing before work begins, and you approve it before we start.
- An estimate covers the scope described in it. If we open a wall or pull a fixture and find something the estimate didn't cover, we stop, tell you, and give you a revised price to approve before continuing.
- Prices quoted are valid for 30 days unless the estimate says otherwise.
- Estimates given over the phone are approximate. A firm price requires seeing the job.
Scheduling, arrival, and cancellation
- We schedule arrival windows, not exact times. Emergencies and job overruns can move a window; we'll contact you if that happens.
- Please give us as much notice as you can to cancel or reschedule.
- We do not charge a trip fee. Estimates are free, and there is no charge for coming out — including when we arrive and can't get access to the property or the work area. We just ask that you let us know as early as you can so we can use the slot for someone else.
Property access and preparation
- You confirm you own the property or are authorized to approve work on it.
- Please clear access to the work area and secure pets before we arrive.
- Tell us about known hazards — asbestos, lead paint, mold, unpermitted work, buried utilities, or prior repairs — before we start.
- Some work requires shutting off water or gas. We'll tell you before we do.
Permits, code, and existing conditions
Some work requires a permit and inspection from your city or county. Where a permit is required, we tell you, and permit and inspection fees are billed in addition to the quoted work unless the estimate states otherwise.
We are responsible for the work we perform. We are not responsible for pre-existing conditions, prior work done by others, or code violations that existed before we arrived — though we will point them out when we see them.
Payment
- We accept all common payment types — cash, check, all major credit and debit cards, and digital payments.
- Payment is due in full immediately upon completion of the work.
- Where a property manager, landlord, or insurer has arranged and is responsible for the work, we invoice that party directly on the terms agreed with them.
- Returned checks and chargebacks may incur a fee and may suspend warranty coverage until the balance is settled.
Warranty
We warranty our workmanship for five years from the date the work is completed. If something we installed or repaired fails because of how we did the work, call us and we will come back and make it right at no charge for labor covered by this warranty.
What's covered
- Workmanship on repairs and installations we performed, for five years from completion
- Parts and fixtures we supplied carry the manufacturer's own warranty, and we will handle the claim with the manufacturer on your behalf
What's not covered
- Work altered, repaired, or serviced by anyone other than us after we completed it
- Misuse, neglect, or abuse of the fixture or system
- Damage from causes outside the work we did — freezing, earthquake, flood, ground movement, tree roots, foundation shift, vandalism, or power surge
- Pre-existing conditions and work performed by others before we arrived
- Parts or fixtures supplied by the customer; our workmanship on them is covered, the part is not
- Normal wear on consumable components such as washers, seals, and anode rods
- Drain cleaning and drain clearing. Clearing a blockage restores flow at the time of service; it does not prevent roots from regrowing or new material from entering the line. Drain clearing is not covered by the five-year workmanship warranty. Where we replace or repair a drain or sewer line, that installation work is covered.
How to make a claim
Call (510) 626-9773 with the address and approximate date of the original work. This warranty runs to the customer who paid for the work and to the property, and does not require the original invoice, though it helps.
California law sets minimum standards for contractor work regardless of what a written warranty says. Nothing in this section limits any right you have under California law.
Limitation of liability
To the fullest extent permitted by California law, our liability for any claim relating to work we performed is limited to the amount you paid us for that work. We are not liable for indirect or consequential damages, including lost income, lost use of the property, or damage caused by conditions that existed before we arrived.
Nothing here limits liability that cannot be limited by law, including for personal injury caused by negligence.
Disputes and governing law
These terms are governed by the laws of the State of California. If we can't resolve a dispute directly, it will be handled in the state or federal courts located in Alameda County, California.
If you have a complaint about our work that we can't resolve together, you may contact the California Contractors State License Board at cslb.ca.gov or 1-800-321-CSLB.
Changes to these terms
We may update these terms. The date at the top shows when they last changed. Terms in effect when you approved a job apply to that job.
Contact
Friendly Services East Bay
773 W A Street, Hayward, CA 94541
Phone: (510) 626-9773
Email: info@friendlyservicesteam.com
CSLB License #1156315